Pre-Authorisation / Security Deposit Policy

As per our Company Terms and Conditions The RE London Shoreditch reserves the right to request one of the following for all guests upon arrival to check-in:

Pre-Authorisation of Credit Card:

Guests paying by credit card will have a pre-authorisation processed in addition to the value of the room to cover security deposit and allow interfaces to be opened to charge services to the room.

This value will be held by your credit card provider and not the Hotel and will be released upon completed sale, if no sale is completed it will be released as per the terms and conditions provided by your card provider. 

Due to changes in the way that PDQ Machines are programmed to counter fraud the Hotel is unable to release any Pre-Authorisation value unless it is used to complete a sale. 
 

Cash Security Deposit:

Any guest unable to provide a credit card to be Pre-Authorised will have the option to provide a £100 Cash Deposit per Room per Night, in addition to the value of the room which must also be settled if not already done.

This will be returned to the guest upon departure ensuring that all is well with the facilities provided. The guest will be provided with a Security Deposit Receipt that must be handed back to Reception at check-out so the physical cash can be returned to the guest.

Each guest providing a Cash Deposit rather than Pre-Authorisation of Credit Card must also provide a clear Passport or Driving License so a copy can be taken as proof of identity.

Third Party Authorisation Form:

Any guest whose booking has been made on their behalf by their Company or via a Group Travel Booking may have this Policy covered by the booker. 

This will ONLY be the case if the Hotel has received a completed signed copy of our Third Party Authorisation Form with copy of credit card details including signature on back of card prior to guest arriving.

The completed form must also confirm what additional services the card provider is taking responsibility for including Security Deposit.

Failure of any guest in being able to comply with this policy will result in the Hotel being unable to release the bedroom to the guest even if it has been pre-paid!

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